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Support Policy

This support policy regulates user assistance Nirman Bazaar Marketplace provides to all clients, authors, and affiliates. Using our website, you automatically agree to the following terms. If you do not agree with any of this document's statements, please contact us before using our website, any of its pages, folders, and subdomains. We have the right to change our support policy without prior notice. Therefore, we advise all users to regularly check this page regularly and stay aware of its latest version.

A.     Support Language

1.Authors create all items` documentation in English.

2.The technical support team and Marketplace authors handle support requests in English & Bangla.

B.     General support

1.Call & Chat support agent availability depends on the number of active live sessions.

2. Regular response time is 48 hours after the request. Actual response time may vary depending on the complexity of the issue and the number of active support sessions.

3. Marketplace authors take full responsibility for supporting their in-stock products and providing prompt and efficient responses.

4. Product support is provided by theme author solely & Nirman Bazaar does not liable for any kinds of product related support.

C.     Product Documentation and Technical Support

All items on the Marketplace have accurate product documentation that includes:

•   general product information;

•   installation instructions (if applicable);

•   frequently asked questions regarding the use of the product.

Please make sure to check item documentation carefully before contacting technical support.

*Technical support team has the right to suggest the client check the related product documentation, if the customer's question is related to general product information, installation or FAQ without giving an exact answer during their communication.